FREQUENTLY ASKED QUESTIONS
HOW DO I ORDER?
You can order by messaging us on Facebook, Instagram or emailing us at email@example.com Useful information you can send that can speed up your booking or help with your enquiry includes:
The date you want your order for (Please include the event date and the date you’d like to collect so we can ensure your order will last the time you need it to)
What you would like to order – if you are not sure yet then please still get in touch but take a look through our social media pages and website for some inspiration.
The names of any personalisation you want including
Any particular, themes or colours you want
Your budget (if you have an idea of one)
For larger orders or events it may be more beneficial to arrange a consultation appointment or call with you at a convenient time for you.
WHAT IS THE PRICE?
There is no simple answer to this as most of our pieces are designed and personalised specifically for you. It also means that we can work with you to create something that will bring something special to your event or celebration within the budget you have available. The price we give you will always be the complete price including everything (E.g. weights, ribbons, set up)
As a small local family run business we are committed to giving you the best value we can.
Where we have standard items or special offers we will include the prices for this on our promotional material.
In order to help you we have included a rough price guide on our website – please note these are a rough guide and will be affected by the factors below.
Factors that affect our prices include:
The type and size of balloons you want e.g. Latex, Metallic, Confetti, Foil
Whether your balloons are air filled or helium filled (helium filled balloons are more expensive)
The time it takes to create your display
Personalisation and extras such as ribbon or balloon tails
Installation and delivery time
Whether we hold your balloons in stock or need to make a special order for them
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept cash, debit & credit cards, PayPal and bank transfer payments.
WHEN DO I PAY?
We ask for a 50% payment to secure your booking with the balance due 7 days before your collection/delivery date. For smaller orders it may be more convenient to pay the full amount on booking.
WHERE ARE YOU LOCATED?
Our shop & studio are located in Preston, Paignton – 310 Torquay Road, TQ3 2DZ
WHAT ARE YOUR OPENING TIMES?
Our shop & studio are open at the following times:
Weds, Thurs, Fri - 9.30am-2pm
Sat – 9am-12pm
Sun, Mon, Tues – Appointment only
We are able to answer your queries online at any time and we are able to offer specific collection time & delivery slots if you want to collect outside of these times – we try to make these as flexible as possible for you and can offer weekend and evening collection time slots.
WHERE DO I COLLECT?
You can collect your order from our shop in Preston - 310 Torquay Road, TQ3 2DZ. The best place to park in at the rear of our shop in Seaway Gardens.
HOW LONG DO BALLOONS LAST?
There is no set answer to this as the life of a balloon varies massively based on a number of factors.
The type of balloon – latex or foil – as a general rule foil balloons will last much longer.
The size of the balloon
Temperature of where they are displayed
Generally air filled balloons will last much longer than helium filled balloons. As a rough guide helium balloon float times are –
size 9-12”: 6-12 hours
size 18”: 16-24 hours
size 24”: 24-48 hours
size 36”: 2-3 days
Mylar/Foil: 3-5 days up to 3 weeks
I WANTED SOMETHING SPECIFIC BUT I CAN’T TELL IF IT IS AVAILABLE FROM YOU?
We have a really wide range of balloons in stock in our shop. However if you have something specific in mind we are normally either able to order this in especially for you or create your vision for you. We are able to order in from our suppliers a wide range of balloons and other party decorations and equipment. The sooner you get in touch with us the more likely we are to be able to get in just what you want.
CAN YOU DELIVER?
Yes! Delivery fees for Torbay are £3 and for Newton Abbot/Totnes £5. If you need a delivery further than this then please ask and we can quote a price for you.
Delivery fees & set up costs for larger orders and events will be included in the overall price we give you at the time of booking.
We are also part of NABAS (the Association of Balloon and Party Professionals) and have contacts with balloon and party specialists all over the country - if we aren’t able to help you we can help find a colleague in your part of the country who can.